Collective Bargaining Agreement


Taking Tickets Off Aircraft

March 15, 1984

Ms. Nancy Coopersmith, Chairperson

UAL/AFA Master Executive Council

Association of Flight Attendants

10700 W. Higgins Road, Suite 201

Rosemont, IL 60018

Dear Ms. Coopersmith:

During the course of negotiations for the 1983-86 Flight Attendant Agreement, the Company proposed that Flight Attendants, in lieu of taking tickets on the airplane, would, if requested, take tickets at the door accessing the airplane so as to provide improved customer service.

Prior to implementation, the Company and Union shall meet to discuss the issues of aircraft type, staffing, station location, seasonal needs and safety as they relate to Flight Attendants taking tickets at the door.

This letter confirms that the Association of Flight Attendants concurred on the condition that such action would not be used as a precedent to expand upon Section 1 of the Flight Attendant Agreement.



/s/ Charles W. Thomson                 

Charles W. Thomson

Director of Industrial Relations

Flight Employees