Collective Bargaining Agreement

2012-2016

Reserve Preferencing

LETTER OF AGREEMENT
BETWEEN
UNITED AIRLINES, INC.
AND
THE FLIGHT ATTENDANTS
IN THE SERVICE OF
UNITED AIR LINES, INC.
AS REPRESENTED BY
ASSOCIATION OF FLIGHT ATTENDANTS-CWA

THIS LETTER OF AGREEMENT is made and entered into in accordance with the Railway Labor Act by and between UNITED AIRLINES, INC. (hereinafter referred to as the "Company") and the ASSOCIATION OF FLIGHT ATTENDANTS-CWA (hereinafter referred to as the "UNION".)

During the negotiations between the Union and the Company (collectively, the "parties") leading to the Agreement dated 2012 - 2016 (the "Agreement"), the parties agreed to implement a Call-In Reserve Preferencing Assignment System ("Preferencing System") that will include the following conditions:

All provisions of the Agreement remain in effect unless modified herein.

ORDERING OF FLIGHT ATTENDANTS

Call-In Reserves shall be grouped based on their number of days of availability. Within each group, Call-In Reserves shall be placed in credited flight time accrued (TMAC) order, with first-in-first-out (FIFO) order, then the higher seniority as the tiebreakers if necessary.

ORDERING OF ASSIGNMENTS

Assignments in Open Flying shall be listed in order, based on check-in time, starting with the earliest check-in. If two assignments have the same check-in time, the assignment with the highest credited flight time shall be listed first.

FLIGHT ATTENDANT ACTIONS

Reserve preference requests shall be on file no later than 1500 hours for the following day's assignment process.

A Reserve shall have the ability to place up to ten (10) requests on file in priority order. Each request may preference a specific ID, or an assignment having up to six (6) criteria.

The menu of preferences shall include at a minimum the following criteria:

a. Co-terminal;

b. ID length;

c. International/Domestic;

d. Layover city;

e. Earliest Check-In;

f. Latest Arrival;

g. Purser/Non-Purser position;

h. Language;

i. Equipment (if any one segment of the ID contains a preferred equipment choice, the preference will be considered a match);

j. Standby (based on days required);

k. Position.

PREFERENCING MATCH

An assignment shall be considered a match when all the criteria listed within a request by a Reserve are satisfied.

COMPANY ACTIONS

No earlier than one (1) hour prior to the start of the Reserve Preferencing window, the list of assignments in Open Flying will be captured and considered frozen.

RESERVE PREFERENCING ASSIGNMENT

PROCESS PHASE I

The following shall apply for Reserve Preferencing unless as provided in the rules below.

Reserves within each group of days of availability ("day classification") shall be considered for open assignments matching the corresponding number of days of availability. A Reserve who has submitted a preference request(s) shall be assigned in time accrued order to the first open assignment that matches a request.

If two or more Call-ins in the same day classification indicate the same preference, the assignment will be made to the Call-In with the least time accrued. If they have the same time accrued, the assignment will be made to the most senior Call-in with the preference.

The reserve preferencing solution shall make all the assignments that could be matched, and assign the remaining Reserves within each group of days of availability in order to the first legal open assignments.

If the Company makes assignments to Call-Ins outside of day classification, Call-In preferences for ID length outside of day classification will be considered. If Call-In preferences are being considered outside day classification, a preference may not be honored if there is a Call-In available whose days of availability more closely match the assignment.

All Call-Ins, regardless of whether or not they have a preference on file, are eligible for an assignment.

PHASE II

Reserves who have not received an assignment during the preferencing process shall be assigned in accordance with the Reserve Assignment process delineated in Section 10.C.

RESERVE PREFERENCING RULES FOR PHASE I

MORE ASSIGNMENTS THAN FLIGHT ATTENDANTS

When the number of open assignments is greater than the number of Reserves, the Company shall designate those assignments that shall be left uncovered.

QUALIFIED FLIGHT ATTENDANTS

If there is no purser qualified Flight Attendant assigned to the base or equivalent ID, the open Qualified Purser Position shall be filled utilizing preferencing among those qualified.

A Purser qualified position may be assigned to a non purser qualified Flight Attendant only when there are no purser qualified Reserves legal and available. The open qualified purser position shall be filled in accordance with Section 9.F.7.

Language Qualified Positions shall be filled utilizing preferencing among those qualified.

FLIGHT ATTENDANTS IN MOTION

The Company may deny a preferencing request for an assignment if its check-in time is within one (1) hour of the conclusion of the legal rest associated with the Reserve's projected arrival of her/his current ID.

PREFERENCES NOT HONORED

A Flight Attendant may receive an assignment out of time accrued order if she/he is the only Flight Attendant legal, qualified, and available for that assignment.

A Flight Attendant may receive an assignment out of time accrued order if this is the only assignment for which she/he is legal, qualified and available.

A preference may not be honored if it would result in decreasing the number of assignments, or result in earlier departures being uncovered, measured against what could otherwise be covered during the Call-in assignment process in Section 10.C.

The Company may deviate from the above procedures based on Section 10.C.13.

SYSTEM FAILURE/ MAJOR DISRUPTION

In the event of a system failure or a major disruption to the integrity of the operation, the Company shall be allowed to process Reserve assignments in accordance with Section 10.C. of the Agreement.

DEVELOPMENT AND IMPLEMENTATION

A joint AFA and Company development and implementation committee shall be established comprised of at least one member of each party's negotiating committee. The Committee shall meet and work collaboratively with the Company's reserve preferencing design team as needed during the development and implementation process.

The agreement to develop and test the Call-in Reserve preferencing system is a high priority for the parties, with the understanding that it will be developed and implemented as soon as practicable, which is targeted to be within 12 months after the effective date of this Letter of Agreement.

Prior to the implementation at the first Domicile, in order to ensure the accuracy of the programming, parallel testing shall be completed.

The Committee shall mutually develop educational materials to enable Flight Attendants to understand and effectively use the preferencing system before implementation at any Domicile.

The parties recognize the Reserve Preferencing System will require the development of new automation and that this Letter of Agreement is not intended to cover every aspect of the automation and programing. In the event that programming cannot be accomplished to meet the above requirements, the Company and Union will meet to determine if there are any viable automated alternatives available. If an alternate solution is not agreed upon, this Letter of Agreement shall be null and void.

The Company agrees that after the Call-in Reserve Preferencing System has been implemented, it will meet with the Union to consider whether it is feasible to apply components of reserve preferencing to Ready Reserves.

RESERVE PREFERENCING ISSUE RESOLUTION COMMITTEE

A Reserve Preferencing Issue Resolution Committee ("Issue Resolution Committee") shall be established to ensure the integrity of the Reserve Preferencing System. For the duration of the 2012-2016 Basic Agreement, the Issue Resolution Committee shall be comprised of the same persons who served on the Development and Implementation Committee.

The parties will share information necessary for this system.

The Issue Resolution Committee shall meet each month as needed to review and resolve issues with the Reserve Preferencing System on a system-wide basis. Individual issues shall be submitted to the Issue Resolution Committee for review. The Committee will review an individual issue before it may be advanced to any other dispute resolution process available to Flight Attendants.

In the event there is a major problem with the Reserve Preferencing System, the issue may be escalated immediately to Inflight Division leadership.

READY RESERVE PREFERENCING

Independent of and separate from the Call-in Reserve Preferencing System, Ready Reserves will be permitted to express preferences for:

1. Field Standby;
2. Minimum Flying; or
3. Maximum Flying, which will represent an automatic opt to over 100
   hours for the applicable month.

The Company will honor Ready Reserve preferences subject to: 1) the application of all other reserve assignment rules (e.g., within classification, time accrued within preference), and 2) the preferences not creating a time accrued imbalance problem.

In the event of a system failure or a major disruption to the integrity of the operation, the Company shall be allowed to process Ready Reserve assignments in accordance with Section 10.C. of the Agreement.

It is the intent of the parties that this Ready Reserve Preferencing System will be implemented consistent with the dates of the Call-In Reserve Preferencing System.

This letter shall remain in full force and effect concurrent with the Agreement and shall be subject to the provisions pertaining to duration and amendment contained therein.

IN WITNESS WHEREOF, the parties have signed this Letter of Agreement this 28th day of February, 2012.