Collective Bargaining Agreement


Onboard Research

October 2, 1997

Mr. Kevin D. Lum, President

UAL/AFA Master Executive Council

Association of Flight Attendants

6400 Shafer Court, Suite 250

Rosemont, IL 60018

Dear Mr. Lum:

In the discussions leading to the 1996-2001 and 2001-2006 Agreement, in an effort to improve the Flight Attendant working environment and to address customer service issues, the Company and the Association have agreed to the following:

With approval of the MEC President/designee, the Company may, on an exception basis, designate vendor representatives or the Manager of Equipment and Logistics to perform product or equipment evaluations or research onboard the aircraft during the three (3) month period prior to installation/implementation.

The Company recognizes that this is an exception to the Section 1, Scope Clause and is not intended to be construed as an expansion of the class and craft of Flight Attendants.



/s/ Sara Fields                 

Sara Fields

Senior Vice President

Onboard Service