United Airlines Sees Nationwide Reservation System Problems

Date: February 18, 2014
Type: Media Article

Source: Chicago Tribune
Author: Gregory Karp

United Airlines passengers suffered delays Tuesday morning as the airline dealt with seemingly nationwide computer problems with its reservation system.

“We are experiencing issues with our passenger service computer system,” United said in a statement. “We are working to resolve this as quickly as possible and apologize to our customers for any inconvenience.”

Passengers took to social media to complain.

“@united what is going on with checking at SFO airport??? Ridiculous,” one passenger posted on Twitter.

“@united computer system crashed. #goodtimes,” posted another.

“All computers at @united are down, giant lines everywhere. Got resourceful, and managed to produce a boarding pass from home. Carry-on 4 me,” said a poster.

United posted responses on Twitter to customers, most  similar to, “We are aware of the issue. Thank you for your patience while we're looking into this. We hope to have you on your way soon.”

Frequent United passengers might be more sensitive to computer woes than most, given the airline’s rampant problems in 2012 when it moved United and Continental airlines to a common reservation system following the carriers’ merger.

The computer problems, and inadequate training of customer representatives, led to widespread delays, especially during the summer of 2012.

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