Using Self-Help to Change Hotels

Date: February 28, 2007
Author: Julie Miller

When is it appropriate to go to another hotel? 

The answer may vary but can include things such as: no hot or cold water, no power, no heat or air conditioning, broken door locks, bugs or vermin of any kind in your room, no food availability whatsoever, noise that prohibits legal rest or any situation that threatens your safety or well-being.

Take Corrective Action

If you encounter any of these issues, take the following action to correct your experience:

  1. Calmly attempt to resolve the issue with the people providing the services – the hotel or transportation company.  Always ask to speak to a manager on duty.
  2. If this fails to fix the problem, call the Hotel Desk (FLTLINE, Option 2) and ask for their assistance. 
  3. If you do not get resolution to your situation through these two avenues, go to another hotel and take a taxi if necessary.  Ensure that you have the names of hotel and company representatives with whom you’ve spoken.  Get receipts for all of your expenses and submit a Company expense report to the Service Center for reimbursement.
  4. Once settled into a different hotel, call OPBSK (Crew Desk) and let them know where you are.  Be aware that the Hotel Desk is not the Crew Desk.

Don’t be afraid to act in your best interests.  The Company is responsible for your safety on layovers.  If they do not respond, take care of yourself.  If one of your flying partners is in trouble and doesn’t have the expendable cash or a credit card to take care of it, help them out if you can.

Expenses and Reports

Ask your coordinator for the Employee Expense Report form.  In addition to filling out an expense report with receipts attached, write a TVLLOG detailing the persons with whom you’ve spoken at both the hotel and the Hotel Desk.  Make copies for yourself of the TVLLOG, expense report and receipts.

The AFA MEC Hotel and Transportation Committee meets with Crew Accommodations once a month to address problems and seek positive resolution.  Our advocacy is strengthened when problems are documented and trended through your TVLLOG reports.  Help us help you:  use TVLLOG every time you experience a problem or conversely, a positive experience.

Julie Miller - AFA MEC Chairperson Hotel & Transportation Committee
February 21, 2007

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