As CQ 2019 concludes the end of this month of November, the company announced in Inflight Services Weekly some notable changes to CQ 2020 which begins December 2019.

CQ 2020 will be a two-day program with Day 1 being Regulatory Training and Day 2 consisting of Customer Service Training (CST).

JCBA Section 11.B.1. requires training compensation to be no less than three (3) hours flight time pay and credit for each day of training. Review Section 11.B. for all other related training compensation such as pay for deadhead to and from training for those required to attend training away from their base and trip guarantee procedures when it is necessary to drop a trip to attend required training either because of a minimum day off issue or in those instances where training is not provided on any of a Flight Attendant’s days off during her/his must go (due) month.

Additionally, beginning in December 2019 for the 2020 CQ year, the company is launching CQ trimester CBTs to replace the previously required method for CBT completed. Each CBT is required to be completed during three designated time periods.

Each required trimester CBT session will launch at midnight CST and must be completed by 2359 CST on the due date.

Each trimester CBT session is estimated to take approximately three hours and per JCBA Section 11.B.2., each trimester CBT session will be paid one hour (1:00) flight time and credit for every three hours (3:00), prorated. In no case shall a Flight Attendant receive less than one hour (1:00) flight time pay and credit.