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Employee Assistance Program (EAP) / Professional Standards (PS)

The Association of Flight Attendants Employee Assistance Program (AFA EAP) is a confidential resource available to Members, their families and their partners to assist with personal, as well as work-related concerns. AFA's EAP provides three distinct but interrelated services including:

  1. Assessment, support and resource referral;
  2. Advancement of professional standards through conflict resolutions; and
  3. Response to critical and/or traumatic incidents.

AFA's objective in providing these services is to enhance the health, safety and well being of its Union family with the highest quality of peer support services available within the EAP industry.  From time to time, everyone experiences personal, family or work-related problems. Sometimes, these problems can overwhelm normal coping strategies. Support from a trained peer may prove helpful and in many cases helps to avoid company involvement. AFA EAP is a confidential resource available to all AFA Members. AFA EAP helps Members, their families and partners deal with concerns on and off the job. No one ever needs to be alone in finding solutions to their problems.

Professional Standards

Professional Standards exists as a component of this Committee to assist any Flight Attendant in any area that affects professional performance by means of a personal discussion. The individuals serving within this program have a responsibility to those submitting reports, those voluntarily seeking assistance, and those brought to the attention of Professional Standards by their peers. This Committee encourages sound and professional relationships with co- workers and with passengers.   It encourages professional deportment/demeanor of all Flight Attendants. The Professional Standards Committee is a confidential resource and does not evaluate performance, accuse or judge, punish, preach, nor threaten any Member.

Flight Attendants are expected and encouraged to go to the EAP/PS Committee to attempt resolution of a conflict through peer efforts, rather than to request action from management.

EAP Questions and Answers

Isn't EAP just for people who have substance abuse and depression problems? Absolutely not! AFA EAP provides resources and references for a broad range of life situations including: relationships, financial/legal, workplace trauma or other work-related issues (insurance questions, harassment, job stress, occupational injury, etc.) and professional standards, in additional to the help we offer with chemical dependency and emotional issues.

Is my problem big enough to call AFA EAP for help? When can I call?
No problem is too small for AFA EAP! In fact, we encourage Flight Attendants and their immediate families to call when a concern first develops. Remember, reaching out for help is a sign of strength, not weakness. Usually the sooner you share a problem, the sooner you begin to find a solution. The AFA EAP offers a 24 hour help line for your convenience. We also offer web-based resources by area of concern on the AFA International EAP website and on unitedafa.org.

Who am I reaching when I dial the AFA EAP '800' number (800-424-2406)?
You are contacting the AFA EAP department within the AFA International Headquarters in Washington, DC. This office is staffed by licensed and certified mental health professionals. They offer resources as well as referrals to your AFA EAP Representatives as they assist Members, individually and collectively. You can reach local AFA EAP Representatives through your Local Council.

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