Professional Standards is a component of AFA EAP (Employee Assistance Program). It exists to assist Flight Attendants in any area that affects professional conduct. In addition, AFA EAP has a great working relationship with ALPA’s Professional Standards Committee to help address conflicts that arise between Flight Attendants and Pilots. 

We know that we must all take personal responsibility for creating a cooperative, respectful work environment that is tolerant of different opinions. However, when conflict occurs, we must take it upon ourselves to address and make every effort to resolve it respectfully. 

We encourage the resolution of any disagreement by trying to discuss the specific behavior or area of contention with the individual involved seeking to find an acceptable solution.

We recommend that flying partners approach each other and speak about the problem in a calm, non-threatening manner out of the view of passengers. Sometimes it is better to wait until after work, off the airplane, when both have had some time to think more clearly about the matter.

Above all, keep it professional. If a discussion does not seem to be productive, call your AFA EAP Representative to discuss a Professional Standards matter.

AFA EAP is a voluntary and confidential service of your Union. We can help you to work out any difficulty and avoid “writing up” flying partners or other employees, where both parties may then potentially be subject to disciplinary action.

As part of AFA’s Employee Assistance Program (EAP), we have trained Professional Standards volunteers available to you in every domicile. After listening to your concerns, EAP representatives will follow up on the situation and pursue the appropriate action necessary.

If you have an interpersonal issue on a flight with a flying partner or during your workday, remember to “Contact your Union First.”

Together, we can keep each other safe.